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A. Explain the durable employability skills needed to be a successful hospitality and tourism employee. 1. Adaptability 2. Collaboration a. Leadership b. Teamwork 3. Communication a. Verbal and nonverbal b. Communication methods c. Active listening d. Feedback 4. Critical thinking a. Problem-solving skills 1. Identify the problem. 2. Generate potential solutions. 3. Weigh the pros and cons of each solution. 4. Implement the best solution. 5. Evaluate the outcome. b. Conflict resolution c. Feedback 5. Empathy a. Nonverbal signals b. Customer satisfaction c. Employee morale d. Diversity and inclusion 1. Avoiding stereotypes and biases 2. Developing cultural competence 3. Welcoming guests with disabilities 4. Preventing harassment 5. Working with people from different generations 6. Learners’ mindset a. Keeping up with changes in the industry b. Life-long learner 7. Personal responsibility a. Decision-making b. Health and wellness c. Accountability B. Explain the professional expectations of employees in the hospitality and tourism environment. 1. Workplace etiquette a. Meeting behaviors b. Phone behaviors c. Email behaviors 2. Stress management 3. Time management a. Planning b. Goal setting c. Setting priorities d. Delegating

Soil horizons make a soil horizons parfait with oreo cookies, chocolate chips, marshmellows, pudding, coconut and gummy worms.

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